Frequently Asked Questions
Answers to all your questions about qkpk
From deposits to withdrawals, device issues to live casino — this FAQ page is put together to make every step of playing at qkpk easy to understand.
qkpk welcomes you. Whether you are a new player or experienced — after opening an account, a few questions often come to mind. How to send money via bKash or Nagad, how long withdrawals take, whether the live casino will run on mobile — all of these topics are organized into five separate sections. Each answer is written directly and clearly, so you can start playing without any hassle.
Money Withdrawal
Yes, withdrawals at qkpk are processed 7 days a week, 24 hours a day. There are no separate restrictions for nights or Fridays and Saturdays. After submitting a request, the money usually reaches your bKash, Nagad, or other account within 1 hour. If there is any delay, please contact us via live chat.
To withdraw bonus winnings, you must meet the wagering requirement. At qkpk, the wagering requirement is calculated on the bonus amount only. For example — if you receive a ৳2,000 bonus, you need to complete ৳50,000 in bets (25× bonus). Once the requirement is met, submit a withdrawal request in the normal way.
A "Pending" status means your request has reached our team and is being verified. In most cases it is completed within 1 hour. If more time has passed, contact live chat directly with your transaction ID for assistance. If your account verification (KYC) is not complete, there may be some delay.
The minimum withdrawal amount at qkpk is ৳800. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. If the minimum amount is not met, the withdrawal request will not be accepted, so please check your balance before submitting a request.
How to Deposit Money
After logging in, go to the deposit page and select bKash. Send the amount to the qkpk bKash number provided and enter the transaction ID in the form. Your wallet is usually credited within a few minutes. The minimum deposit amount is ৳300. Contact live chat for any issues.
Yes, qkpk directly supports Nagad. Just like bKash — select Nagad from the deposit page, send money to the number shown, and submit the reference number. You can start from a minimum of ৳300. Transactions via Nagad are generally processed quickly.
qkpk does not charge any deposit fee. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own transaction policy. Bank charges apply for bank transfers. Check their app for your provider's fee details.
For every payment method — bKash, Nagad, Rocket, Upay, and bank transfer — the minimum deposit amount is ৳300. If you deposit ৳300 or more for the first time, you will automatically qualify for a 200% welcome bonus — up to ৳10,000.
Device & Technical Issues
qkpk supports all types of devices — Android and iOS smartphones, tablets, and desktop or laptop computers. No separate app download is needed; just open the site from any modern browser (Chrome, Firefox, Safari, Edge). Keep your browser updated to the latest version for the best experience.
Yes, clearing your browser cache and cookies often resolves loading issues. In Chrome, go to Settings → Privacy and Security → Clear browsing data, check "Cached images and files" and "Cookies", then clear them. After that, log back into the site. If the problem persists, try a different network (switch between mobile data and WiFi).
Most games work fully in a mobile browser and adapt to the screen size. Slots, live casino, fishing games — all are available on mobile. Use Chrome or Safari for the best performance, and make sure your phone has enough free memory.
Once the connection is restored, the game will resume from where you left off. Ongoing spins or hands are saved on the server, so there is no risk of losing any bet. If you notice a discrepancy in your balance, contact live chat with the game round ID and our team will review it.
BPL & International Matches
Yes, you can bet on BPL, international T20, IPL, ICC tournaments, and many other cricket events at qkpk. A wide range of markets is available — from match winner to toss, top run scorer, and over/under. Visit the cricket betting page to see active markets.
If a match is abandoned due to rain or any other reason, or declared "No Result", all bets are generally voided and the stake is refunded. However, if the match result is determined by the Duckworth-Lewis method, bets are settled in the normal way. See the Terms and Conditions page for detailed rules.
Yes, live in-play betting is available at qkpk. Odds are updated over by over during the match, and you can place bets on new markets after each wicket falls or at the end of a powerplay. Quick decisions are important because odds change fast.
Decimal odds are straightforward to calculate. Say in a hypothetical match between Bangladesh and India, Bangladesh's odds are 2.50. If you bet ৳100, you will receive ৳250 in the event of a win (including the original bet). That means your profit will be ৳150. The higher the odds, the higher the risk but also the higher the reward.
Live Casino
Roulette is a classic casino game where you have to predict which number a ball will land on in a spinning wheel. You can place a bet on a specific number, a color (red/black), or a group of numbers. As a beginner, start by betting on red or black — these are the simplest markets. In the live casino you get the chance to play with a real dealer.
Yes, qkpk's live casino is mobile-optimized. You need at least a 4G or stable WiFi connection to enjoy a good-quality live feed. If the connection is weak, the video quality will automatically reduce to keep the game running. For the best experience, keep your phone in landscape mode.
Teen Patti is an Indian poker variant played with three cards where you need to make the strongest hand. Andar Bahar is even simpler — a middle card is revealed and you have to bet on whether a card of the same value will come on "Andar" (left) or "Bahar" (right). Both are very popular among Bangladeshi players.
The minimum and maximum bet limits for each live table are clearly shown in the table information. Different tables have different limits — from budget to high-stakes tables. It is better for new players to start at a lower-limit table. Check the limits before entering the lobby and choose the table that suits you.
Have more questions?
Our support team is ready 24/7 in Bengali and English. Get instant help via live chat or write to us by email.
Direct Support
Live Chat — 24/7
Email Support
[email protected]